Four Door Vertical Refrigerator
High-capacity solid-door upright for busy production kitchens, with digital control and copper-condenser cooling.
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Service
After-Sales Service & Support
Equipment is only as good as the support behind it. We hold spares for what we make, service what we supply, and offer preventive maintenance contracts for kitchens that cannot afford unplanned downtime.
How it works
The process
Each stage produces something you can review before the next one begins — which is what keeps surprises off the site.
Log the call
Report by WhatsApp or email with the equipment, the site and a description of the fault. Photographs help considerably.
Triage
Many faults — set points, blocked condensers, tripped isolators — are resolved on the call without a visit.
Site attendance
Where a visit is needed, we attend with the parts most likely to be required based on the reported symptoms.
Repair and report
The repair is carried out and recorded, with a note on anything that should be watched or planned for.
Scope
What is included
- Breakdown response for equipment we supplied
- Spares for our fabricated range
- Gasket, castor, hinge and shelf replacement
- Refrigeration service — gas charging, condenser cleaning, controller replacement
- Preventive maintenance contracts
- Periodic kitchen condition reports
- Refurbishment and re-polishing of existing units
Why it matters
What you get out of it
Spares that exist
Because we fabricate the units, gaskets, shelves, hinges and trays can be made again to the original drawing years later.
Planned instead of unplanned
A preventive visit during a quiet week costs far less than a compressor failure on a Saturday night.
One number to call
For kitchens we supplied end to end, there is a single point of contact rather than a chain of vendors.
Questions
After-Sales Service & Support — questions
For fabricated stainless-steel items, generally yes. For branded bought-out equipment still under warranty, the manufacturer’s service network is usually the right route.
[Replace with your service level] Response times vary by location and by whether a maintenance contract is in place.
Related
Products commonly involved
What this service typically specifies, supplies or supports.
Commercial Cooking Range
Heavy-duty gas cooking range with high-pressure or low-pressure burners, built on a fully welded stainless-steel frame.
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Double Glass Door Refrigerator
Two-door merchandiser with double-glazed doors, illuminated shelving and canopy branding provision.
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Enquiry
Talk to us about After-Sales Service
Describe the site and the brief. If you have drawings, send them on WhatsApp after submitting and we will review them.
Need after-sales service?
The quickest route to a useful answer is a message with the site details and what you are trying to achieve.